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Legal · Refund Policy

Refund Policy

This policy explains how CrabiX subscription cancellations and refund requests work for purchases processed by Paddle.

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What should you remember?

  • First purchase refund window: request a refund within 14 days of your first paid subscription transaction.
  • Renewal payments are generally not refundable unless required by law, caused by a billing error, or a duplicate charge.
  • Cancel anytime via the Paddle buyer portal link in your purchase email. Access stays active until the end of the billing period.
  • Contact support@crabix.ai or Paddle before opening a payment dispute — it helps resolve the issue faster.

Paddle is the merchant of record

Paid CrabiX purchases are processed by Paddle, our merchant of record and authorized reseller. Paddle handles checkout, payment collection, tax, invoices, receipts, subscription management, fraud checks, and approved refunds.

CrabiX does not store full payment card details and does not issue direct card refunds outside the Paddle process.

Cancellations

You may cancel a CrabiX subscription at any time through the Paddle buyer portal linked from your Paddle receipt or subscription confirmation email. Cancellation prevents future renewals and normally keeps paid access active until the end of the current billing period.

First purchase refund window

If CrabiX Pro does not meet your needs, you may request a refund for your first paid subscription purchase within 14 days of the transaction date. Renewal payments are generally not refundable unless required by law, caused by a billing error, duplicate charge, or approved by Paddle after review.

Local consumer protection rights may give you additional or different refund or withdrawal rights. Nothing in this policy limits non-waivable rights under applicable law.

Digital software access

CrabiX is digital software made available after purchase. In some regions, statutory withdrawal rights for digital content or digital services may change once access, download, streaming, or performance begins after the buyer gives required consent. Paddle determines refund eligibility under Paddle buyer terms, Paddle refund policy, checkout disclosures, and applicable law.

How to request a refund

  • Use the "View receipt" or "Manage subscription" link in your Paddle purchase email.
  • Visit https://paddle.net and choose the refund or subscription support option.
  • Email support@crabix.ai with the email address used for purchase and a short description of the issue. We may direct you to Paddle or coordinate with Paddle where appropriate.

Processing time

If a refund is approved, Paddle normally returns funds to the original payment method where possible. Bank, card network, and payment-provider processing times may vary.

Abuse and disputes

We may decline refund support for fraud, abuse, violation of our Terms, chargeback misuse, or repeated refund requests, except where a refund is required by law. If you believe a charge was made in error, contact Paddle or CrabiX support before opening a payment dispute so the issue can be investigated quickly.